Terms and Conditions

These Terms and Conditions explain how The Website Brothers works with clients.

Please read them before buying a website, monthly support plan, or any other service from us.

By paying an invoice, approving a quote, signing up to a monthly plan, or asking us to begin work, you agree to these terms.

These terms are designed to keep things clear, fair, and simple for both sides.

The Website Brothers provides website design, small business websites, website care, website maintenance, hosting support, local SEO support, content support, and marketing support.

The Website Brothers is run by Jake Redman, Aaron Davies, and Reubyn Mcnaught.

Business details:

• Trading name: The Website Brothers
• Legal entity: [Add company or sole trader details]
• Business address: [Add business address]
• Email: [Add contact email]
• Website: https://thewebsitebrothers.co.uk

These terms apply to anyone who buys or enquires about our services.

Most of our services are designed for small businesses, sole traders, start-ups, local service providers, and business customers.

If you are buying as a consumer rather than as a business, your legal rights are not affected.

We may provide:

• £100 Starter Websites
• Website redesigns
• Additional website pages
• Website care plans
• Website hosting support
• Website maintenance
• Basic marketing support
• Local SEO support
• Website content support
• Landing pages
• Google Business Profile guidance
• Larger website projects
• Custom digital support

The exact services included in your project will be shown in your quote, invoice, proposal, written message, or plan description.

The £100 Starter Website is a simple one-page website for small businesses that need a clean, professional online presence.

Unless agreed otherwise, the £100 Starter Website includes:

• One-page website
• Mobile-friendly design
• Contact form
• Basic SEO setup
• One round of revisions
• Launch support
• Basic service section
• Business contact details
• Social media links if provided
• Simple call-to-action buttons

The £100 Starter Website does not include:

• Extra pages
• Full copywriting from scratch
• Logo design
• Brand strategy
• Booking systems
• E-commerce
• Online payments
• Advanced SEO
• Paid ads
• Link building
• Unlimited revisions
• Ongoing monthly support
• Custom functionality
• Complex integrations

Anything outside the starter website scope will be quoted separately.

We will explain pricing before work begins.

Some prices may be shown on our website. Other work may need a custom quote.

A quote is only valid for the time stated on the quote. If no time is stated, the quote is valid for 14 days.

We may update our prices at any time, but this will not affect work already paid for unless the project scope changes.

For the £100 Starter Website, payment is normally required upfront before work begins.

For larger projects, we may ask for a deposit before work starts and a final payment before launch.

For monthly plans, payment is due monthly in advance unless agreed otherwise.

Invoices should be paid by the due date shown on the invoice.

We may pause work, delay launch, or stop support if payments are late.

VAT, if applicable, will be shown clearly before payment.

If we are not VAT registered, VAT will not be added to your invoice.

Work begins once we have received payment or deposit, unless we agree otherwise in writing.

For us to start properly, you may need to provide:

• Business name
• Logo if you have one
• Services
• Contact details
• Photos
• Social links
• Areas covered
• Current website if you have one
• Website goals
• Any text or content you want us to use

Delays in providing this information may delay the project.

You agree to provide accurate information, content, images, files, access details, and feedback when needed.

You are responsible for checking that the information you provide is accurate.

This includes:

• Business name
• Contact details
• Prices
• Service descriptions
• Legal information
• Opening hours
• Location information
• Photos
• Customer reviews
• Claims about your business

We are not responsible for incorrect information supplied by you.

You must have the right to use any content, images, logos, reviews, videos, music, branding, or other material you send us.

You must not send us content that you do not own or do not have permission to use.

If you ask us to use third-party content, you are responsible for making sure it can legally be used.

We will not knowingly add fake reviews, fake awards, fake client logos, misleading claims, or content that appears dishonest.

The £100 Starter Website includes one clear round of revisions.

A revision round means one collected set of feedback after you have reviewed the first version of the website.

Extra revision rounds may be quoted separately.

Revision requests should be clear and practical.

Examples of included revisions may include:

• Changing small sections of text
• Swapping images
• Adjusting section order
• Changing a call-to-action
• Correcting details
• Small layout adjustments

Examples of work that may cost extra include:

• Adding new pages
• Changing the whole design direction after approval
• Adding new features
• Adding booking systems
• Adding e-commerce
• Writing large amounts of new copy
• Repeated small changes after the revision round is complete

We will always try to complete work as quickly as reasonably possible.

Any estimated timeline depends on:

• How quickly you provide information
• How quickly you provide feedback
• The size of the project
• Whether extra features are needed
• Whether third-party tools are involved

Timelines are estimates unless we agree a fixed deadline in writing.

We are not responsible for delays caused by late content, late feedback, missing access details, unpaid invoices, or third-party platforms.

Before launch, you are responsible for reviewing the website and telling us about any errors or changes needed.

Once you approve the website, we may launch it or help you launch it.

After launch, further changes may be charged separately unless they are included in your monthly support plan.

Monthly support plans may include website care, minor updates, hosting support, basic marketing help, local SEO support, or other agreed services.

The exact support included depends on the plan you choose.

The £19.99 Website Care plan includes up to 20 minutes of minor website changes per month.

Unused monthly support time does not roll over unless agreed in writing.

Monthly support does not include unlimited work.

Extra work outside your plan may be quoted separately.

You can cancel monthly support by giving notice in writing.

Unless agreed otherwise, cancellation takes effect at the end of the current paid monthly period.

We do not usually refund part-used monthly support periods.

If your website relies on hosting, software, tools, or support included in a monthly plan, cancelling the plan may affect your website setup. We will explain your options where possible.

For custom website work, refunds depend on how much work has already been completed.

If work has not started, we may be able to cancel and refund the payment.

If work has started, we may keep a fair amount to cover the work already done.

If the website has already been delivered, approved, or launched, refunds are not normally available unless we agree otherwise or the law requires it.

If you are buying as a consumer, your legal rights are not affected.

If you want us to begin work quickly, you may be asked to confirm that you want work to start before any cancellation period ends.

Where possible, we recommend that clients own their own domain name.

We can guide you through buying or connecting a domain.

If we help register, connect, or manage a domain, you are responsible for renewal costs unless agreed otherwise.

We are not responsible for domain loss caused by missed renewals, incorrect details, expired payment methods, or third-party registrar issues outside our control.

Hosting support may be included in a monthly support plan.

Hosting arrangements depend on the platform and setup used for your website.

If you cancel hosting support, you may need to arrange alternative hosting or platform access.

We will explain your options where possible.

We are not responsible for downtime caused by third-party hosting providers, domain providers, software platforms, internet issues, or services outside our control.

Ownership depends on the setup used for your project.

You will own the final content and materials you provided, such as your logo, written information, photos, and business details.

The website design, layout, structure, build system, templates, tools, and technical setup may depend on the platform used.

If full ownership, export, transfer, or portability is important to you, tell us before the project starts so we can explain what is possible.

Your website may use third-party tools or platforms.

This may include:

• Website builders
• Hosting platforms
• Domain registrars
• Analytics tools
• Forms
• Booking systems
• Payment providers
• Email tools
• SEO tools
• Plugins
• Apps
• Google services

Third-party tools may have their own terms, pricing, limits, and availability.

We are not responsible for changes, downtime, price increases, account issues, or technical problems caused by third-party platforms.

The £100 Starter Website includes basic SEO setup.

This may include page title, meta description, heading structure, basic page content structure, mobile-friendly layout, and simple search-friendly foundations.

We do not guarantee Google rankings, traffic, enquiries, sales, or specific results.

Search performance depends on many factors, including competition, content quality, website history, reviews, local signals, backlinks, Google updates, and ongoing marketing.

Any SEO or local SEO work is designed to improve your foundations and opportunities, not guarantee a specific result.

Marketing support may include basic guidance, website improvements, local SEO support, content suggestions, Google Business Profile guidance, or other agreed activity.

Marketing results are not guaranteed.

We cannot promise a specific number of leads, enquiries, rankings, views, clicks, or sales.

You must not ask us to build, host, publish, promote, or support anything unlawful, misleading, harmful, abusive, discriminatory, or dishonest.

We may refuse or stop work if we believe a project is unsuitable, unlawful, unsafe, or against our values.

We will not knowingly create fake reviews, fake testimonials, fake client logos, fake awards, or misleading claims.

You may need to give us access to accounts, platforms, websites, domains, hosting, email, or third-party tools.

You are responsible for making sure access is authorised.

You should not send passwords through insecure channels where avoidable.

We recommend using secure password sharing tools where possible.

You are responsible for keeping your own accounts secure after the project is complete.

We may keep working copies of project files or website versions where practical, but we do not guarantee permanent backups unless this is included in your support plan or agreed in writing.

You should keep copies of important content, images, login details, and business files.

Unless you ask us not to, we may show your completed website in our portfolio, social media, or marketing materials.

We will only use public-facing work and will not share private business information without permission.

If you do not want us to show your project, tell us in writing.

We may communicate by email, phone, WhatsApp, online forms, or other agreed channels.

You agree to respond within a reasonable time when we need information, approval, or feedback.

If we cannot reach you for a long period, the project may be paused.

If we are waiting for information, feedback, approval, or payment from you for more than 30 days, we may pause the project.

If a project is inactive for more than 60 days without agreement, we may treat it as abandoned.

Restarting an abandoned project may require a new quote or restart fee.

We will take reasonable care when providing our services.

We are not responsible for:

• Loss of profit
• Loss of sales
• Loss of business
• Loss of rankings
• Loss of data
• Website downtime caused by third parties
• Problems caused by client changes
• Problems caused by incorrect information supplied by you
• Third-party platform failures
• Missed domain renewals not managed by us
• Issues caused by unpaid invoices or cancelled services

Nothing in these terms limits liability where it would be unlawful to do so.

We may update these terms from time to time.

The latest version will be published on our website.

For active projects, the terms in place when you approved the quote or paid the invoice will usually apply unless we agree otherwise.

If you are unhappy with our service, please contact us first so we can try to put things right.

Email: [Add contact email]

Please include:

• Your name
• Business name
• Project details
• What the issue is
• What outcome you are looking for

We will review the issue and reply as soon as reasonably possible.

These terms are governed by the laws of England and Wales unless agreed otherwise in writing.

Any disputes will be handled by the courts of England and Wales unless another arrangement is required by law.

If you have any questions about these terms, contact us before starting your project.

The Website Brothers

Email: [Add contact email]

Website: https://thewebsitebrothers.co.uk